Head (DGM) After Sale Service (Automobiles) For Reputed Group.

Job Details

Job Type:
Full Time
Job Experience:
10 Years
Posted On:
17-February-2019
Last Date:
26-February-2019
No. of Vacancies:
1

Job Description

#Operation_Management

  • Ensure that the SOP is followed by without any deviation.
  • Do Random checks for above.
  • Monitor escalation jobs (category wise)
  • Monitor response time / completion / critical spare / as per KPI daily
  • Monitor daily revenue collection as per budget

#Spare_parts_Management

  • Ensure availability of spare parts for servicing in time
  • Ensure the parts are ordered to vendor in  time
  • Ensure that spare parts are not over stocked or under stocked ( Stock level is monitored )
  • Periodic review of stocks and planning is done

#Assets_Management

  • Ensure that the planned assets are in place and utilized by the team ( vehicles / tools / equipment )
  • Ensure that there is no wastage and accounting is done for the proper usage of consumables, tools and spares by the operations team

#Busines_ Management

  • Ensure that revenue targets are met as per the budget
  • Ensure that the marketing plan are executed as per the schedule
  • Ensure that the results of each activity is resulting in improvement of revenue and profitability
  • Ensure that the budgeted profitability is met
  • Ensure that the cost is under the budget
  • Ensure that the new business development plan is ready for sustainability

#Manpower_development

  • Ensure that the team is trained on new products
  • Evaluate the training needs for improvement
  • Evaluate the need of soft skills (like Communication skills, customer handling skills, telephonic skills, etc.)
  • Regular periodical meeting with the team for their Development and improvement

#Customer_handling

  • Assist operation in handling customer
  • Ensure that the angry customer is treated fairly
  • Ensure that the correct pricing is provided
  • Ensure the process is followed for the customer goes out happy and satisfied

#Customer_feedback

  • Check the customer’s feedback and take corrective actions
  • Ensure the process in place on constantly measuring customer satisfaction and continuous improvement in place

#Coordination_and others:

  • Coordinate with Marketing/sales in case of escalation
  • Coordinate with Logistics for availability of spare parts
  • Coordinate with Finance / HR for support functions and smooth operations
  • Ensure the team’s clean appearance
  • Ensure the team wears uniform and clean
  • Ensure the team is courteous and polite to the Customers
  • Ensure the workshop / office / floor / stores is clean
  • Ensure that the entire team follows the company procedures and policies

#Reports_Daily / Weekly

  • Snapshot reports on revenue, load, response / completion time, escalation, customer satisfaction, productivity etc.

#Reports_Monthly / Quarterly

  • Report on KPIs / financial / process / Business Quarterly Review report and presentation to the Management

Job Nature

Full Time

Educational Requirements

Bachelor of Science in Automobiles, Electronics, Electrical or Instrumentation from any reputed university.

MBA will be an added advantage

Experience Requirements

About 10 Years’ Experience in Customer Service of Consumer Automobiles, Electronics, Electrical or Instrumentation field.

  • Out of which at least 5 years in managing independently large after sales service operation.

Additional Job Requirements

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Job Location

Dhaka

Salary Range

Negotiable

Other Benefits

As per company policy.