Deputy Manager (Help Desk) For Renowned Company.

Job Details

Job Type:
Full Time
Job Experience:
5 year
Posted On:
15-January-2019
Last Date:
19-January-2021
No. of Vacancies:
1

Job Description

Implementing strategies to enhance customer experience while taking service from company.

• Mentoring and developing team members and supervising performance evaluation of team members.

• Making strategy for ensuring quality team service and developing training frameworks to keep agents skilled & updated.

• Planning and creating goals for the team by involving them in various projects.

• Ensuring that agents are represented at the highest level of professionalism when communicating with client.

• Providing direction and guidance to deputy manager and assistant managers to manage the daily operation of voice, non-voice, customer management and quality assurance team.

• Taking initiatives to improve quality, minimizing errors and performing voice, non-voice, and customer service monitoring team.

• Coordinating staff recruitment including writing vacancy advertisements and liaison with HR staff.

• Maintaining and enforcing that the business set expectations is in line with workload, tools, environment and budget.

• Making strategic planning for higher service level of team members.

• Ensuring proper implementation of strategic planning to workforce.

• Providing project plans and implementing team building effort.

• Coordinating with concern departments for better customer service delivery.

Job Nature

Full Time

Educational Requirements

At least Graduate.

Experience Requirements

At least 5 years experience from same field / ISP Company.

Additional Job Requirements

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Job Location

Dhaka

Salary Range

Negotiable

Other Benefits

As per company policy.